AN HOA PHAT CO., LTD
Address: 39 N22 Street, Tan Binh Service Residential Area, Tan Thang Quarter, Tan Dong Hiep Ward, Ho Chi Minh City, Vietnam
Phone: +84 943 438 639 | Email: contact@anhoaphat.vn
This policy is issued to:
• Protect the legitimate rights, interests, and information of customers, agents, and business partners.
• Ensure satisfaction and a transparent, professional cooperation experience.
• Demonstrate An Hoa Phat Co., Ltd.’s commitment to quality, reputation, and responsibility in every transaction.
This policy applies to:
• All customers, agents, distributors, partner companies, or contractors working with An Hoa Phat Co., Ltd.
• All wood materials, sawn timber, plywood, semi-finished, and finished wood products provided by the company.
Not applicable to retail customers or individual transactions.
• Transparency in product information, including all specifications, documents, and origin certificates.
• Absolute confidentiality of customer data, business information, and contracts.
• Respectful and attentive support throughout the entire cooperation process.
• Fair and prompt handling of complaints in accordance with applicable laws.
• Strict compliance with trade, customs, and wood import–export regulations.
• The company only collects necessary data for business purposes (company name, contact details, contracts, transactions, and technical requirements).
• Information is used to execute contracts, manage transactions, provide after-sales service, and fulfill legal obligations.
• No disclosure or transfer of customer information to third parties without written consent.
• Data is safeguarded by technical measures (encryption, firewalls, access control).
• Customers may request to correct, delete, or restrict the use of their data via contact@anhoaphat.vn.
• Commitment to product quality in accordance with agreed technical standards and specifications.
• Every order undergoes quality inspection before delivery.
• In case of deviation, both parties will document and agree on a resolution (replacement, refund, or price adjustment).
• Quality complaints are responded to within 03–05 working days of receipt.
• Monitor product quality post-delivery and handle customer feedback or complaints.
• Provide guidance on product preservation and proper usage.
• Apply flexible pricing and discount policies for loyal customers or large-volume orders.
• Organize customer appreciation programs, conferences, and marketing support for distributors.
Customers have the right to:
• Have their information and legal rights protected.
• Request assistance, file complaints, or update personal data.
Customers are responsible for:
• Providing accurate information and cooperating in complaint resolution.
• Complying with contract terms and company policies.
• Contact Channels:
o Phone: +84 943 438 639
o Email: contact@anhoaphat.vn
o Office: 39 N22 Street, Tan Binh Service Residential Area, Ho Chi Minh City, Vietnam
• Initial response: within 24 working hours.
• Final resolution: within 07–10 working days, depending on the case.
• Disputes are preferably settled through negotiation or mediation. If unresolved, they shall be referred to the Vietnam Arbitration Center or a competent Court.
• This policy takes effect from the date of issuance and forms part of any contracts, memoranda, or cooperation agreements.
• The policy will be reviewed and updated periodically. Any revisions will be notified through the official website or by email to customers.
We are committed to accompanying our customers and partners with transparency – credibility – quality, building sustainable and long-term relationships for mutual growth in the wood processing and export–import industry.
